FESCO Bill Correction
Yesterday, my close friend Mustafa came to me, worried about an incorrect FESCO bill. He said he hadn’t used as many electricity units as the bill showed. Fortunately, I run this FESCO online bill website, so I know how to solve this issue. So I helped him correct his bill without any issues.
I decided to write a comprehensive guide on this issue so that my visitors can easily find a solution if they ever encounter it. Follow these steps to learn how to correct your FESCO bill.
What is an Incorrect FESCO Bill?
An incorrect FESCO bill is an electricity bill from the Faisalabad Electric Supply Company to its consumer with wrong units or the customer’s name. It can be frustrating to receive an incorrect bill due to incorrect payable charges. Suppose you have only consumed 100 units, but you billed for 300 units. This is a typo or system glitch, and it can be reversed with a few simple steps.
How to Correct an Incorrect FESCO Electricity Bill?
Before you go for the FESCO bill correction, you need to prepare for it. Here are the initial steps to take.
- Check Meter Reading: Check your meter reading on your FESCO meter and match it with your previous meter reading. This will give you an idea of how many units you have consumed.
- Calculate Your Bill: You also need to calculate your bill. For this purpose, you can use our FESCO bill calculator and get an estimated idea of your current bill.
Once you have determined what is wrong, either the units or the meter reading, you can proceed to the actual step.
You need to contact the FESCO officials. You can choose the FESCO helpline, go to the FESCO online portal or go to the nearest FESCO office in your region. I have explained three methods below.
1) Visit the FESCO Office
In this way, you need to visit the FESCO office and then go to the customer complaint officer. The officer will ask you to write and submit an application related to your issue. So write the application and submit it to the officer. The officer will accept your application, and you need to wait for a few days before your bill is corrected.
2) Complaint on Helpline
This method is easy, but it can take more time as compared to the office visit method. You need to dial the FESCO helpline number and file your complaint with your consumer ID and phone number. The agent will submit your complaint through the online portal, and you will receive an update soon via phone call.
3) Use FESCO Online Customer Service Portal
Now you can complain about any FESCO service issue online using the FESCO customer service portal.
- Go to https://fesco.com.pk/cServices portal URL.
- Now look for the “Customer Bill Correction” option and open it.
- It will ask you to enter your consumer ID or reference number and your mobile phone number to login to your account.
- Login to your account and file the complaint.
F.A.Q
How long does it take for FESCO to correct a bill?
It usually takes 3–7 working days after you submit your complaint.
Is there any fee for correcting an incorrect FESCO bill?
No, bill correction is free if the mistake is from FESCO’s side.
Can I correct my bill without visiting the FESCO office?
Yes, you can use the FESCO helpline or the online customer service portal.
What details do I need for a bill correction complaint?
You need your consumer ID, reference number, and meter reading.
What should I do if my bill is still incorrect after correction?
Submit a follow-up complaint to FESCO with updated meter readings.
